Patients

TLab tests are only available through a signed requisition from a licensed physician or appropriately qualified healthcare practitioner with a TLab account. Please speak with your doctor about whether testing is appropriate for your care. TLab does not provide requisition forms directly to patients. Ordering physicians must provide those for you.

If you would like a specimen collection kit shipped directly to you, please ask your physician's office to request one. Kit requests must come from the ordering physician's office. If you are interested in receiving TLab testing, please speak with your practitioner and inform them of TLab's test offerings. If they would like to order the test for you, someone from their office can visit our website (www.tlabdx.com) and complete the contact form. We will contact their office to set up their account. Once they are set up with an account, we can send them specimen collection kits and give them access to our client portal, which gives them access to the forms necessary for ordering TLab testing.

Many practitioners perform blood draws in their offices. Others may refer patients to commercial laboratories. At your practitioner's request, TLab can ship collection kits directly to you. Patients have several options for blood draw facilities. Based on our experience, AnyLabTestNow locations are often willing to perform the draw. Other options include a primary care physician's office, as many have an in-house phlebotomist, or mobile phlebotomy services that perform home visits. Hospital outpatient labs may also be an option. However, we have received reports that LabCorp and Quest Diagnostics often do not perform blood draws for specialty testing, so we recommend calling your chosen facility in advance to confirm its policies.

Due to state regulatory restrictions, we do not accept specimens from New York and Rhode Island.

Yes. For international patients, email the patient's name, email address, and mailing location. TLab coordinates shipment via FedEx International Economy.

For international shipments from Europe and Middle East, patients and practitioners should contact RED Labs by email (info@redlabs.be) for specimen ordering and collection kits.

Specimens must be shipped using the TLab kit via FedEx on the same day as collection. U.S. samples must ship Monday to Thursday. International samples must ship on Monday. All required forms must be included in the kit.

TLab does not participate in Medicare, Medicaid, or any insurance plans. Patients cannot submit claims to Medicare or Medicaid for services rendered by our lab. You may, however, submit receipts to your private insurance provider for possible reimbursement. Insurance reimbursement varies depending on the policy.

You complete the TLab Billing and Claims form and include it with the kit. We accept credit cards and checks. If you are uncomfortable writing that information down, please note it on the form, and we will be happy to reach out to you for payment once we receive your specimen. We do not charge until we receive a viable specimen.

You may email us at info@tlabdx.com to request a statement or receipt.

TLab does not charge for rejected specimens. We only charge once a viable specimen is received.

Turnaround time is approximately 4 to 6 weeks. Results are delivered to the ordering practitioner's secure portal as soon as they are available.

No. We currently do not offer expedited testing services.

TLab delivers results to the ordering physician's office through our HIPAA-compliant portal. Due to the high-resolution images included in the report, we do not email or fax results. Upon a patient's request, we can send a paper copy of the results through the mail.

As soon as any reports become available, they will be delivered to the ordering physician's office.

Once the results are ready, they are delivered to the ordering physician's office, and the physician will receive an alert email.

TLab delivers test results directly to the ordering physician's ShareFile portal, a HIPAA-compliant online system. Patients should request results from their ordering provider, as laboratory reports require clinical interpretation. Upon request, TLab can mail a paper copy of the test report to the patient's registered address.

TLab does not provide medical advice or consultation services. Results must be interpreted by your ordering practitioner.

There are many reasons that a sample can be rejected, some of which can include:

• The temperature is above the acceptance criteria.
• The specimen was received 3 days after collection.
• The specimen was hemolyzed.
• The specimen was drawn in NY and RI.

There is no need to hold any medication before testing, as the test detects ribosomal RNA sequences. Antibiotics may, by causing more rapid bacterial breakdown, release more rRNA, potentially making it easier to detect. We have not formally studied this; however, anecdotally, we are seeing tests become more positive for a period of time after antibiotics are started. Then, near the end of treatment, we observe consecutive negative results, suggesting that the test could help identify the endpoint of treatment.

We think that 2 or 3 consecutive negative results could be helpful in discerning the endpoint of treatment, provided they are clinically correlated and consistent.